Last Updated: August 18, 2026
Benoriva sells bathrobes for home use. This page explains delivery for orders in the United States. The store is operated by Shijiazhuang Bainade Textile Co., Ltd.（石家庄百纳德纺织有限公司）.
Times use Eastern Time (ET). A business day is Monday–Friday, excluding U.S. federal holidays.
Where we deliver
We ship to street addresses in the contiguous United States (lower 48) and Washington, D.C.
We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. Boxes, or destinations outside the United States. Orders with an ineligible address may be canceled and refunded.
What shipping costs
- Order subtotal $100 or more (before tax): free standard shipping
- Order subtotal under $100: $9.99 flat standard shipping
The shipping line at checkout shows the final amount after discounts. We do not add surprise zone fees on eligible contiguous-U.S. addresses.
When we pack
Most paid orders are prepared within 1–2 business days after payment clears.
Cutoff: 2:00 PM ET on business days. Orders in before then usually start the same day when stock allows. Orders after cutoff, or on weekends/federal holidays, start the next business day. Busy seasons may add time; we will email if a delay looks material.
Transit estimates
After the carrier has the package, standard transit inside the contiguous U.S. is often about 3–7 business days. From payment to doorstep, many orders arrive in roughly 4–9 business days. Estimates only—weather, volume, and carrier operations can change them.
Tracking
We email tracking when the shipment is on its way. The first scan may take up to 24 hours to appear.
Robes in transit
Bathrobes are folded and packed for normal parcel handling. If the outer carton arrives torn or the item is stained or damaged in transit, keep the packaging and contact us with photos so we can help.
Address issues
Enter a complete street address, including apartment or suite. Problems caused by an address you entered are your responsibility. Need a correction? Email service@benoriva.com quickly—we can only change destinations before the order is locked for shipment.
Packages returned for address failure may be offered for reshipment (extra shipping may apply) or refunded for the product price, with outbound shipping often non-refundable when the error was on the address you provided.
Lost packages
If the carrier confirms a loss, email service@benoriva.com with your order number. After verification, we arrange replacement or refund as appropriate.
Shipping support
Email: service@benoriva.com
Phone: +1 718-745-9632
Typical reply: 1–2 business days
Hours (Eastern Time)
Monday – Friday, 9:00 AM – 6:00 PM ET
Operating company
Shijiazhuang Bainade Textile Co., Ltd.
（石家庄百纳德纺织有限公司）
China production & registration
500 meters east of the intersection of Xinkai Road and County Road 955,
south side of the road, Yancun Village, Dongzhuosu Town,
Jinzhou, Shijiazhuang, Hebei 052260, China
U.S. returns address
Benoriva Returns
223 Bedford Ave, Ste A
Brooklyn, NY 11211
United States
The Brooklyn address is for authorized returns and customer-service processing. It is not a U.S. factory. Manufacturing is based in Hebei, China. Do not use the returns address as the ship-to for new orders.