Last Updated: August 18, 2026
Shijiazhuang Bainade Textile Co., Ltd.（石家庄百纳德纺织有限公司） operates Benoriva at https://benoriva.com. This policy explains how we collect and use personal information when you shop for bathrobes or contact support.
1. Scope
Applies to our website, checkout, email, phone support, and related services.
2. Information we collect
You provide: name, email, phone, shipping and billing addresses, order notes, support messages, and photos you send (for example of a damaged robe).
Collected automatically: IP address, browser and device type, pages viewed, referring URL, approximate location from IP, and cookie identifiers.
Payments: Card data is handled by payment providers. We do not store full card numbers on our servers.
3. How we use information
- Process and ship orders; send tracking
- Answer questions and process returns or exchanges
- Prevent fraud and secure the store
- Improve product pages and site performance
- Meet tax, accounting, and legal duties
- Send marketing only if you opt in (unsubscribe anytime)
4. Sharing
We do not sell personal information. We may share data with service providers (hosting, payments, shipping, email/support tools), advisers under confidentiality, authorities when required by law, and a successor if the business is transferred.
5. Cookies
Cookies support cart, checkout, and basic analytics. Blocking some cookies may affect checkout.
6. Retention and security
We keep information for orders, support, disputes, and legal retention needs, then delete or anonymize when reasonably possible. We use reasonable safeguards; no online system is fully secure.
7. International processing
Our company is based in Shijiazhuang, Hebei Province, China. Most customers are in the United States. Information may be processed in China, the U.S., or other countries where our providers operate.
8. Your choices
Where the law allows, you may request access, correction, or deletion of certain information, or opt out of marketing. Email service@benoriva.com. We may verify your identity first.
9. Children
Benoriva is directed to adults. We do not knowingly collect personal information from children under 13.
10. Changes
We may update this policy and change the “Last Updated” date when we post a new version.
11. Contact
Email: service@benoriva.com
Phone: +1 718-745-9632
We typically respond within 1–2 business days.
Hours (Eastern Time): Monday – Friday, 9:00 AM – 6:00 PM ET
Operating company
Shijiazhuang Bainade Textile Co., Ltd.
（石家庄百纳德纺织有限公司）
China production & registration
500 meters east of the intersection of Xinkai Road and County Road 955,
south side of the road, Yancun Village, Dongzhuosu Town,
Jinzhou, Shijiazhuang, Hebei 052260, China
U.S. returns address
Benoriva Returns
223 Bedford Ave, Ste A
Brooklyn, NY 11211
United States